Platphorm provides a soup-to-nuts system that lets businesses build scalable, reliable marketplaces where buyers pay sellers for information — delivered by voice, mail, chat, SMS, or recorded phone message.
Platphorm is a digital agency that provides a system that allows businesses to build scalable, reliable, marketplaces where buyers pay sellers for information delivered by voice, mail, chat, SMS, or recorded phone message.
What does our system do? Well, say you got a puppy and you’re interested in asking questions to a real, live expert on how to train him. Google can’t help you. Nor can any traditional search engine.
However, a site powered by our platform can: You type in “puppy training” and instead of getting a list of pages, you get a list of real people ready to speak with you live over the phone to answer your questions or via mail, chat, or SMS. You can browse each provider’s profile, look at their ratings, and read written feedback left by others.
When you find a provider you like, you press a “Call Now” button and our system initiates a call to you, then the provider, and you are connected to talk for whatever price per minute (or call) the provider has set. It’s that simple.
We white-label this system for other companies in any vertical, and handle not just the multimodal communications system, but all customer and community support, provider payment, and systems monitoring.
Founded in 2009 by industry veterans with track records of multiple start-up successes, Platphorm is already stable, profitable, and growing, with a global team spanning six countries providing 24/7 monitoring of critical systems to meet or exceed our 99.99% uptime goals.
We’ve built our platform using best in class tools and practices. Our multi-modal applications ride on top of Rails. Our telephony system has been built on top of CCXML & VXML. Our setup is geographically redundant. We use a hybrid of cloud and dedicated servers running the latest technologies to ensure the optimal mix of performance and availability. We’re serious about testing. We use RSpec, Selenium and our own homegrown call tester for regression testing. We leverage services like New Relic and Airbrake to monitor the quality and performance of our system.
Our platform isn’t just hardware and software. It’s people, too. Of course, the most important people are the ones you fill it with: Buyers and Sellers. But these people need other people to help them to use the system, resolve issues, and make sure everyone is playing nicely and by the rules.
That’s where our people come in. When you white-label our system, you also have access to a team dedicated to customer support, community management, and risk management. These experts and the tools they utilize are included in the licensing fees. All that is really left once you provide a look to the site is to market it!
If you enjoy working with a small, dedicated team and relish making a huge impact on a product, then we’d love to talk to you.
We’re a fully remote team that gets together in person twice a year. Along with a competitive salary, we offer health, dental, and vision insurance, 401K matching with no vesting period, generous PTO, and a genuine commitment to work/life balance.
We don’t have any openings at the moment, but we’re always glad to hear from great people. Check back soon — new roles are posted here as they open up.